The Sana Device
General Information
Is there a user manual?
You can find the instructions for use on our website or by clicking here.
How does the Sana device work?
The Sana devices use gently coordinated pulses of light (with eyes closed) and sound (through headphones) to guide the user into a deep state of meditation, encouraging greater relaxation.
Is the Sana device a medically certified device?
No, the Sana device is not approved by the FDA for the treatment of any specific medical condition at this time. However, the FDA has provided Sana Health with a legally binding opinion that the Sana device is safe and appropriate for use to improve general wellness such as enhancing rest and recovery.
Is the Sana device safe?
Yes! The Sana device has been in development for over twenty (20) years and no known serious risks have been identified. If you have any concerns about the safety of the Sana device, or you feel unwell during or after use, you should discontinue use immediately and contact our Customer Support Team via text or phone call at 720-310-3370 or support@sana.io.
How do I connect my Sana device and start my first session?
To start your first session, you will first need to download the Sana Relief app from the Apple Store or Google Play Store. Once you have downloaded the app, please create an account, and then you will be taken to the My Relief homepage. After following the prompts to connect your Sana device to the Sana Relief app, you will be able to press the “Start Your Relief” button to begin your Sana Relief session.
Will the Sana device work with my desktop or laptop computer?
At this time, the Sana device will only work with your Apple or Android phone/tablet.
Can I buy the Sana device outright?
Sana Health currently does not offer the ability to purchase the Sana device outright. If you want to own the Sana device, we recommend the 18-month subscription so that at the conclusion of the subscription, the Sana device is yours to keep.
What comes in each box?
Each Sana device comes with: Sana device, carrying/travel case, charger headphones, and a Quick Start Guide with details on how to use your Sana device. Please keep the Information Card for reference as it contains the serial number for your Sana device.
Is it waterproof?
No. Keep the Sana device away from water.
Where is my Sana device manufactured?
Sana devices are manufactured in the United States.
How do I prolong the life of my Sana device battery?
Switch the power button to the “off” position after a session is complete and when not in use. If you fall asleep with the Sana device on, remember to switch it off when you wake up. Keep the Sana device at room temperature in a dry location. Overheating can damage the battery. Don’t allow your battery to run out fully—charge it after every 6-8 sessions. Use the charger that came with your Sana device—this will provide optimal charging.
Who can use the SANA device?
Can my child use the Sana device?
The Sana device is not intended for persons under the age of 18.
Can the Sana device be worn with eyeglasses?
No, the Sana device should not be worn with eyeglasses. When you use the Sana device, you will want to make sure you can see the pulsing light through your closed eyes.
Can I use hearing aids with the Sana device?
Yes, you can use the Sana device with your hearing aids. Either use the headphones provided and remove your hearing aids (simply adjust the volume so it is loud enough for you to hear the tones) or use a set of headphones that you prefer.
Is the Sana device accessible for the visually impaired?
Yes, if you have a visual impairment you can still use the Sana device, you simply want to ensure you adjust the brightness of the light such that it is visible through closed eyes. If you have significant blindness resulting in very different perceptions of light between your eyes, we do not recommend that you use the Sana device. Persons who are visually impaired or hearing impaired (deaf), including those with a significant difference in hearing between ears or sight between eyes should not use the Sana device. Use of the Sana device by persons with colorblindness is permitted provided the perception of color is reasonably even in both eyes.
Who can benefit from the Sana device technology?
Anyone over the age of 18 that is generally healthy and wishes to improve their ability to rest, relax, or improve sleep habits.
SANA Device comfort
How do I wear the Sana device?
To wear your Sana device, you will want to take the headphones provided or your own and place them in or over your ears. Then you will take the Sana device and place it over your eyes. Make sure you are in a comfortable spot before you start your Sana Relief session.
Will the Sana device fit my head?
The black band on your Sana device is made of elastic and is adjustable to ensure a snug but comfortable fit on your head. Take a moment to fit the Sana device so it is snug and secure but not too tight.
How loud should the tones be from my Sana device?
The sound is delivered through headphones and the volume is adjustable. Through the adjustable tones, you should hear the pulses of sound. The volume should be comfortable and not jarring. Some people prefer a softer tone, and some people like it much louder, especially when more relief is needed. Adjust to what feels good to you. For more, read our Instructions for Use documentation.
How can I adjust the volume on my Sana device?
When the Sana device is on your head, you can reach up with your left hand and feel two buttons, with the one closest to the center of your head adjusting the volume up and the button closest to the side of your head adjusting the volume down.
How bright should the light be from my Sana device?
The light delivered through the Sana device is transmitted at a low frequency and allows the user to adjust how bright the light is. It is intended to be used when your eyes are closed. The light should be visible through closed eyelids but not jarring. Some people like it just visible through closed eyes, and some people like it super bright, especially when more relief is needed. Adjust to what feels good to you. For more, read our Instructions for Use documentation.
How can I adjust the intensity of the light on my Sana device?
When the Sana device is on your head, you can reach up with your right hand and feel two buttons, with the one closest to the center of your head adjusting the light intensity up (brighter) and the button closest to the side of your head adjusting the light intensity down (dimmer).
Where to use THE Sana DEVICE
Where should I use the Sana device?
We recommend you use your Sana device in a location where you can relax and support your head. Many individuals enjoy using it in a reclining chair or their bed; anywhere good for a short nap is likely appropriate.
Can I use it in the bath?
No. The Sana device must always remain dry to prevent damage or injury.
Can I use it on a plane?
Yes. The Sana device will work on an airplane with your compatible device in airplane mode. It is important to be logged into the Sana Relief app prior to turning on airplane mode.
Can I take my Sana device with me when I travel?
Yes. We recommend taking your Sana device with you to travel. If you are traveling outside the United States, you will need a power converter.
Charging
How do I charge and check the battery level of my Sana device?
Once you have connected the Sana device to your Sana Relief app via Bluetooth, there will be a battery icon in the top left corner that will display battery level.
How long does it take to charge my Sana device?
For a full charge of your Sana device, it may take up to 4 hours. Typically, if you need to use your Sana device immediately, we recommend charging for 10 minutes before using it. This should allow for enough charge to run a Sana Relief session. We recommend you keep your Sana device charged as there is no risk to the device from over-charging.
How long does the Sana device last on a single battery charge?
The battery will store enough charge for 2 to 3 days of normal use, but we recommend you keep it charged up. If the battery is not holding a charge, please contact our Customer Support Team via text or phone call at 720-310-3370 or support@sana.io.
Can I use the Sana device while it is charging?
No. Ensure the Sana device is charged and disconnected from the charger prior to use.
How do I know when it is done charging?
The lenses will illuminate blue while charging. When fully charged, the blue lights will turn off. It can take up to 4 hours to fully charge the Sana device. If your Sana device needs charging but you want to use it, 10-15 minutes of charging are typically enough to provide a single session.
How do I plug in the charger?
To charge the Sana device, plug the provided micro-USB connector into the port on the bottom of the Sana device and plug it into any normal electrical outlet.
Cleaning & Care
How do I clean and care for my Sana device?
To clean your Sana device, you can use an antibacterial wipe (like a Clorox wipe) to wipe down the entire outside of the Sana device. If the foam mask needs to be cleaned, please remove it from the Sana device and handwash it in mild detergent. Allow it to fully dry before re-fitting. Do not machine wash, do not wring, do not re-fit to your Sana device until completely dry.
Can I put the foam mask in the washer?
No. As needed, the foam mask may be carefully removed from the Sana device for cleaning. It is held onto the Sana device using Velcro. Peel off the foam mask and handwash gently. Be mindful not to soak fully or use excess water. Press the foam mask between absorbent surfaces (such as a towel) to remove excess water after cleaning. Lay flat to dry.
Is the Sana device waterproof or water-resistant?
The Sana device should be kept dry. The Sana device has been tested to confirm it is safe if it gets wet, but this will almost certainly harm the Sana device and it is not damage that is covered under our warranty. We recommend you use the Sana device in a comfortable dry location and avoid situations where it may get wet, such as using it in a bath or by the pool.